| Frequently Asked Questions |
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| If you are ordering 3 soaps and want 3 different kinds, please just order 3 of one soap and put your fragrance choices in the comments section of the order form or send us an email. If we have any questions we will email you immediately. Please pay for your order at ebay using PayPal; links will be supplied at checkout. You do not have to have a PayPal account to pay, but an account is free if you want to register with them. Your order will ship in 5-7 business days, but may take longer if it has to be made fresh. Please allow up to 2-4 weeks for items that are out of stock or low in stock. Do you ship to other countries? No, I'm sorry, currently we are only shipping to domestic customers in the United States. Can I return anything I ordered? All sales are final. Returns are not accepted when the proper products have been sent. Due to the nature of our products, we are unable to accept returns and still guarantee the purity of our products to our customers. Products will be replaced or credited only when there has been a shipping error on our part. What if I want to cancel my order? Please be certain of your order when you place it. Because we often prepare and ship orders within hours after they are placed, we normally cannot accept order cancellations. If you need to cancel your order, and you call us BEFORE we have prepared or shipped your order, we will certainly cancel it for you. Can I get samples to try products before I buy the soaps? If you want to sample our goat milk soaps, simply send us a self-addressed, stamped envelope (use 3 first class stamps). Please include a note that includes your name, address, phone number and/or email address, and the names of 1 or 2 varieties of goat milk soap you would like to try. Please note: soap samples are small slices of soap (not full size bars) that will allow you to try our product. Click here for our free sample page. We do not offer free samples of our lotions, foot creams or lip balms at this time. Nee Nee's Soap Shop 117 Whippoorwill Dr. Livingston, TX 77351 Why Goat's Milk? By making soap with goat's milk, which has a naturally low pH, you maintain the natural pH mantle of your skin. We suggest that you compare the ingredients on the label of commercial "soaps" to the ingredients in these soaps. Many labels don't even use the word "soap," because they are mostly detergents made from petroleum products. Milk has been used for millenia for soaps and bath products. What is lye? Lye is Sodium Hydroxide, a strong caustic base. This highly alkaline substance is neutralized when combine with fats or oils to form soap. All soap (commercial or handmade) requires Sodium Hydroxide or another alkali as part of the process. When oils are mixed with lye they are called "saponified". Sodium tallowate (often listed in commercial soaps) is made from sodium hydroxide, steam, and animal fat (tallow). None of our soaps contain lard, only fresh goat's milk. As the soap hardens and cures, the lye dissipates to zero, leaving only soft, silky lather behind! What happens to the lye? Soap is produced when a fatty acid is combined with an alkali (otherwise known as a base or lye) in a process called saponification. The alkali causes the fatty acid to be split into two parts: the major fatty part (a carbon chain) and glycerin. Once this happens, sodium or potassium joins with the carbon chain to produce soap. Soaps are usually produced by combining fats or oils with lye, soda (Na2CO3). In this process the alkali(lye) is used up in the reaction. Sodium Tallowate? What is that? When you read the ingredients of a commercial soap, you will quite often see “sodium tallowate” listed. Sodium tallowate is rendered animal fat. Tallow is still used because it is cheap, and because it is abundant. If you want to avoid animal-derived products, you will want to make sure that the soap you choose does not contain sodium tallowate. Look instead for sodium palmate (palm oil, saponified) and/or sodium cocoate (coconut oil, saponified), if you choose a commercial soap at all. What is cold process soap making? Handmade soap is fashioned in a time-honored tradition called the “cold process method”. The soap isn’t really cold when it’s made, but the term refers to the absence of externally applied heat to drive the soapmaking process… except for the heat used to melt any butters or saturated fats, there is no other “cooking” involved. Saponification actually generates its own heat (exothermic reaction), which is just enough to drive the process to completion. This method of low-temperature soapmaking helps to preserve the nutrients imparted by the base oils and herbs, so they are still available to your skin within the finished soap. In contrast, commercial soap is cooked in huge vats, within a vacuum, which speeds saponification for faster product turnover. What if I have eczema or other skin conditions? From our customer feedback, we find that what brings the most relief varies from person to person. If the cause of their problem is sensitivities to chemicals, any of our goat milk soap with essential oils or the "sensitive skin" varieties will bring relief. Most people with severe eczema and other skin allergies use our Pure and Natural or Oatmeal and Honey soap. After that Tea Tree, Sweet Orange, Jewelweed and Calendula varieties are very popular. Jewelweed is even good for acne. My son swears by it. ALWAYS CHECK WITH YOUR DOCTOR IS YOU HAVE SEVERE SKIN CONDITION(S) OR CONTACT ALLERGIES BEFORE USING ANYTHING NEW. Thank you and God Bless. |
